1. Postal parcels are collected from the sender once a day by calling the phone numbers specified in the contract. The parcels are collected on the next workday after the call was made.
2. When the sender hands in postal parcels, s/he has to provide the bill of lading on parcel transfer and admission (hereafter the bill of lading), which is approved and coordinated with CJSC AZI GROUP.
3. The sender has to clearly specify the recipient’s name and address in the bill of lading. In the Note section the sender can specify any additional services. The recipient’s address has to be written clearly, legibly and in official language.
4. The sender hands in postal parcel in durable packaging to CJSC AZI GROUP, specifying on them the recipient’s address, which must be written clearly and according to address writing standards.
5. The sender obliges to provide only well-prepared and properly-packed postal parcels. The parcels have to be packed into durable packaging so that other postal parcels could not accidentally become mixed up with the sender’s parcel (-s). The packaging has to be of the same shape and adhere to carrying terms. Each postal parcel has to be packed in the way it does not harm employees’ health. Postal parcels which contain items that could inflict injuries, smear or ruin other postal parcels must be packed into special packaging to protect against these hazards.
6. The following items cannot be sent as postal parcels:
narcotic or psychotropic substances
explosive, flammable and other hazardous materials, including radioactive materials
insulting or disgraceful goods
the items which are banned from being imported and used in the destination country
items which may pose a danger to post office employees, smear or ruin other postal parcels or postal equipment due to their specific properties
documents which are important by their nature, personal conversations between people who are neither the sender nor the recipient or the people who live with them
coins, banknotes, cheques or any declared securities, travel cheques, processed and unprocessed platinum, gold, silver, precious gems, jewellery and other valuable items
perfume and eau de toilette
tobacco and its products
7. The sender holds the responsibility for the content of postal parcels. In case legally prohibited items (goods) are discovered in a parcel, they are returned back to the sender or seized according to the circumstances and procedure set by the law.
8. Postal parcels whose value exceeds USD 50 may be subject to import tax (VAT and customs office taxes).
9. CJSC AZI GROUP and parcel recipient have to sign a cooperation contract in order for postal parcels to pass through the customs office clearance.
10. CJSC AZI GROUP delivers postal parcels to all the towns and district centres of the Republic of Lithuania.
11. Services are provided according to an individually-agreed pricelist. According to standard rates, a delivery of a parcel from the U.S. to any town in Lithuania costs LTL 18/EUR 5.21 per kilogram. If the weight of a parcel exceeds 32 kg, LTL 23/EUR 6.66 per 1kg fee will be applied. AZI GROUP will notify clients regarding any changes in the prices seven days prior to the date when the new prices enter in force. If the sender does not present any complaints during that time, it will mean that the new prices have entered into force.
12. Postal services are provided five days a week. Working hours are from 8 a.m. till 5 p.m., on pre-holiday workdays and from 8 a.m. till 4 p.m. on Saturdays, Sundays and holidays are not considered working days.
13. Postal parcels are collected five days per week. From 9 a.m. till 6 p.m. on workdays and from 9 a.m. till 5 p.m. during pre-holiday days. Postal parcels are not collected on Saturdays, Sundays and holiday days.
14. CJSC AZI GROUP undertakes the obligation to collect, designate and deliver postal parcels to specified addresses. Postal parcels are marked with postal seals that carry information on the name of a postal service provider, the address of its headquarter and the admission date of a parcel for further delivery.
15. Postal parcels are delivered to the recipient once every workday between 9 a.m. and 5 p.m. If the delivery of a registered postal parcel to the recipient fails (i.e. the recipient is not found at the addressed specified by the sender), a notice is left in the recipient’s mailbox or the recipient is notified by electronic means which ensure the recipient receives the notice. In this case, postal parcels will be stored for seven workdays. If the recipient responds to the notice and arranges an alternative delivery time, the postal parcel will be delivered to him/her free of any charges. If the recipient requests the post office to deliver a parcel at the exact time, the parcel will be delivered for an additional fee paid by the sender or the recipient.
16. The postal parcels addressed to a person’s workplace, education facility, dormitory, military service location, hospital, sanatorium, camp or imprisonment facility will be delivered to the administration or authorized persons.
17. If the recipient does not respond to the notice and agree on the terms of a repeated delivery a parcel within seven days, the parcel will be sent back to the sender. If the recipient responds and specifies another address, the parcel will be delivered to that address. If the recipient wishes to receive the parcel at a different time or address, then the parcel will be delivered for additional fees paid by the sender or the recipient.
18. Postal parcels which cannot be delivered to the recipient or returned to the sender, will, if the sender (or the recipient) refuses to accept it or when the sender (or the recipient) recipient does not reside at the specified home address, be stored for two months. If the sender (or the recipient) does not collect the parcel within the time set, after being notified in written form, CJSC AZI GROUP has to inform the State Tax Inspectorate under the Ministry of Finance of the Republic of Lithuania about the parcel and transfer it to state authorities.
19. If a postal parcel appears to contain banned items, CJSC AZI GROUP has to either return such a parcel to the sender or seize it, according to the circumstances and procedure set by law.
20. Postal parcels are delivered within ten days of the arrival of the container to Klaipeda Port and the signing of the customs office intermediation contract. If the sender provides an improperly filled out bill of lading, parcel sorting, delivery and searching time will increase.
21. CJSC AZI GROUP does not hold the responsibility for parcels not being delivered if the delivery address is specified incorrectly and the recipient refuses to accept the parcel.
22. Undelivered and unclaimed postal parcels will be returned to the sender after the delivery/storage time expires within 15 workdays, with the reason for non-delivery being specified. If the recipient’s address is incorrect or inaccurate, or the recipient’s address has changed, the parcel will be delivered to the new address for additional fees.
23. If the sender makes a telephone call, makes a request in written form or by e-mail regarding the delivery of the registered parcel within six months of sending day, she/he will receive the answer within seven work days after the enquiry was made.
24. The sender can make a complaint over the disappearance of registered postal parcels, the items of the parcel, which disappeared, went missing or were damaged, and claim for damage compensation within six months since the parcel sending day. Damage compensation question is solved by the Commission on Damage Compensation Investigation over Missing Postal Parcels and Missing or Damaged Items of the Parcel (hereafter the Commission), which is appointed under the commandment of the director.
25. CJSC AZI GROUP will reply to complaints within 30 days of their submission and will compensate clients for damage according to the procedure set by the Post Law of the Republic of Lithuania provided that the Commission determines the fault of the service provider. Damage is compensated for only those clients who have carried out all contract undertakings.
26. CJSC AZI GROUP ensures information confidentiality and obligates not to disclose the content of the contract signed by the sender to third parties, except the cases when the laws require disclosing such information.
27. These terms enter into force after receiving approval from the director of AZI GROUP. CJSC AZI GROUP reserves the right to alter the terms of providing postal services by informing about the changes on azigroup.lt webpage 14 days prior to the new rules entering into force.